{"id":246,"date":"2010-08-25T10:11:06","date_gmt":"2010-08-25T10:11:06","guid":{"rendered":"http:\/\/blog.legal4landlords.com\/?p=246"},"modified":"2010-08-25T10:11:06","modified_gmt":"2010-08-25T10:11:06","slug":"bigger-banks-leave-a-lot-to-be-desired-which-banking-survey","status":"publish","type":"post","link":"https:\/\/dev.withcreative.co.uk\/lforl\/bigger-banks-leave-a-lot-to-be-desired-which-banking-survey\/","title":{"rendered":"Bigger Banks Leave A Lot To Be Desired"},"content":{"rendered":"

\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e<\/p>\n

Banks have dominated the financial and popular news of late.\u00a0 With calls from the government, campaigns by the media and angry consumer groups calling for banks to ease up on lending and to pass on some of their profits to ease their customers financial burdens imposed by the high street financial institutions.<\/p>\n

In a survey by \u2018Which\u2019 published earlier this week, all banks were rated in four separate areas, mortgages, savings, current accounts and credit card services.\u00a0 The customer satisfaction survey undertaken in January 2010 and June \u2013 July 2009 singled out 4,224 members of the \u2018Which\u2019 Consumer Group, asking for their opinion and to rate banks on a 1-5 customer satisfaction poll asking for feedback on: interest rates; overall cost of deal; clarity of statements; customer service and keeping up-to-date with rate changes.<\/p>\n

Strangely enough it was the smaller banks that came out on top with First Direct (owned by HSBC) leading with 89%, while the larger high street banks, as those which are backed by the taxpayer fared low on the table, with the Bank of Scotland trailing at the bottom with just 41%, (the overall average of the survey was 61%) as the table below indicates.<\/p>\n

As other news this week suggested that fixed-rate mortgages are now costing the customer 4.55%, banks are being accused of profiteering from customers on fixed-rate deals.\u00a0 The \u2018Which\u2019 survey strongly suggests that the larger banks are found lacking in most of their key areas including customer care and could be seeing a mass exodus of customers who have become unsatisfied with their present service.<\/p>\n

\u2018Which\u2019 Mortgage Lender Satisfaction Survey<\/h1>\n

<\/strong><\/p>\n

1.\u00a0\u00a0 First Direct\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 89%<\/p>\n

2.\u00a0\u00a0 Co-Operative Bank\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 78%<\/p>\n

3.\u00a0\u00a0 One Account\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 77%<\/p>\n

4.\u00a0\u00a0 Coventry BS\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 73%<\/p>\n

5.\u00a0\u00a0 Britannia BS\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 72%<\/p>\n

6.\u00a0\u00a0 Nationwide BS\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 68%<\/p>\n

7.\u00a0\u00a0 Intelligent Finance\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 67%<\/p>\n

8.\u00a0\u00a0 HSBC\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 66%<\/p>\n

9.\u00a0\u00a0 Skipton BS\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 62%<\/p>\n

10. Cheltenham & Gloucester\u00a0\u00a0\u00a0 61%<\/p>\n

11. Yorkshire BS\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 61%<\/p>\n

12. Woolwich\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 60%<\/p>\n

13. Natwest\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 55%<\/p>\n

14. Alliance & Leicester\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 54%<\/p>\n

(Santander)<\/p>\n

15. Royal Bank of Scotland\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 54%<\/p>\n

16. Standard Life Bank\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 53%<\/p>\n

17. Barclays\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 53%<\/p>\n

18. Abbey (Santander)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 49%<\/p>\n

19. Lloyds TSB\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a048%<\/p>\n

20. Northern Rock\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 45%<\/p>\n

21. Halifax\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 44%<\/p>\n

22. Bank of Scotland\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 41%<\/p>\n","protected":false},"excerpt":{"rendered":"

\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e Banks have dominated the financial and popular news of late.\u00a0 With calls from the government, campaigns by the media and angry consumer groups calling for banks to ease up on lending and to pass on some of their profits to ease their customers financial burdens imposed by the high street financial institutions. In a […]<\/p>\n","protected":false},"author":2,"featured_media":11204,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[3],"tags":[47],"yoast_head":"\nBigger Banks Leave A Lot To Be Desired - Legal For Landlords<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dev.withcreative.co.uk\/lforl\/bigger-banks-leave-a-lot-to-be-desired-which-banking-survey\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bigger Banks Leave A Lot To Be Desired - Legal For Landlords\" \/>\n<meta property=\"og:description\" content=\"\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e\u203e Banks have dominated the financial and popular news of late.\u00a0 With calls from the government, campaigns by the media and angry consumer groups calling for banks to ease up on lending and to pass on some of their profits to ease their customers financial burdens imposed by the high street financial institutions. 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